Shipping policy
Shipping Policy
At House of Vitalis, we are committed to delivering your orders promptly and securely within Australia. All shipments are handled by Australia Post, offering both Standard and Express shipping options to suit your needs.
Processing & Dispatch Times
Orders are processed within 3 business days of purchase. Once dispatched, you will receive an email with a tracking link to monitor your parcel's journey. Please note that processing times may be extended during peak periods or public holidays.
Delivery Timeframes
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Standard Shipping: Typically delivered within 2 to 6 business days, depending on your location.
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Express Shipping: For faster delivery, we offer Express Post, which generally ensures next business day delivery within the Express Post network.
Please be aware that delivery times may vary, especially for remote or regional areas. While we strive to meet these estimates, unforeseen circumstances such as carrier delays or weather events may affect delivery times.
Shipping Fees
Shipping costs are calculated at checkout based on your chosen service and location. We periodically offer promotions, including free shipping on orders over a certain amount—please refer to our website for current offers.
No International Shipping
Currently, House of Vitalis ships within Australia only. We do not offer international shipping at this time.
Lost, Delayed, or Damaged Parcels
Once your order is with Australia Post, they are responsible for its delivery. If your parcel is delayed or lost, please contact Australia Post directly using your tracking information. House of Vitalis is not liable for parcels marked as delivered but reported missing.
If your order arrives damaged, contact us within 48 hours of receipt with a description and photos of the issue, and we will assist you accordingly.